Delivery

UK delivery

Orders below £35 to UK addresses cost £3.99 for Standard Delivery (2 to 3 working days). Orders of £35 or more ship free. We can't currently offer next-day delivery.

Northern Ireland

We're sorry to our Northern Ireland customers. Because of ongoing customs issues, we can't currently deliver to Northern Ireland, as parcels have been returned to us.

Europe

We deliver to addresses in Europe, with delivery charges that vary by country. We can't currently ship outside Europe. For high-value or heavy orders we may contact you to arrange a different delivery method and discuss any extra cost. You may also have to pay customs or duty charges to your local customs office.

When will my order be posted?

We dispatch orders as soon as possible, and at the latest by the end of the next working day.

Returns and refunds

Return window

You can return any item within 28 days of delivery. Please email us within the first 14 days to tell us you'd like to return it, then post it back within 14 days of telling us.

Which items can be returned

Items must be unopened, in their original packaging, with all seals intact. For food hygiene reasons we can't accept opened products, unless they arrive damaged or faulty.

How to return an item

1. Email fulfilment@sunandseed.com with your order number and the reason for the return.
2. We'll send you a Returns Code. Please quote it on the parcel.
3. Repack the item securely with any delivery paperwork, and post it to: Sun & Seed, Woburn Road Industrial Estate, 2 Lyon Close, Kempston, Bedford MK42 7SB, United Kingdom.
4. Keep your proof of postage.

Who pays for return postage

For change-of-mind returns, you pay the return postage. If your order arrives damaged, faulty or incorrect, we pay the return postage and will replace or refund the item.

Refunds and exchanges

Once we receive and check your return, we'll refund your original payment method within 7 working days. The original delivery charge is not refunded. You can ask for an exchange instead of a refund. There is no restocking fee.

Cancelling an order

You can cancel any time before your order is dispatched by emailing fulfilment@sunandseed.com with your name, address and order number. After dispatch, the returns process above applies.

Damaged, lost or missing orders

If your order arrives damaged, please tell us straight away. If your order hasn't arrived or items are missing, let us know within 21 days of ordering and we'll sort it out as quickly as we can. We can't change a delivery address once an order has been placed, and we can't be responsible for non-delivery caused by an incorrect address or an uncollected parcel. If a parcel is returned to us, we'll either redeliver at your cost or refund the order.

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